The customer service department landscape is changing and evolving following the developments and different trends in technology and market preferences. It isn’t enough anymore that customers get what they purchased from your company – they have now begun to demand faster delivery services, faster inquiry addressing, and additional perks each time they do business with the brand.

While digital transformation framework is taking over some aspects of the customer service sector, it still remains that providing a great customer service is of top priority for businesses across industries. In this infographic by Sparkle Training AU, find out more about the top 5 customer service challenges in this decade and what your business can do about them.

Challenges of an active customer service department