Call center software

Being a call center software that’s in business for a really long time, RingCentral is pretty familiar amongst people and hence a go to option for most. But what we miss to consider is, if RingCentral is even updated to be as efficient as the newer ones coming up in recent times. Is RingCentral in par with the current industry and call center technology trends?

And most importantly, just because a lot of folks have tried RingCentral as a call center software, it doesn’t mean it needs to be a perfect fit for your business. Every business differs and hence you need to hunt out for a call center software that is most relevant for you.

Call center softwareSettling for a call center software (RingCentral) that still needs some hardware for additional features at this time of the digital era where almost everyone is moving to the cloud entirely is not a good sign. Even if not at the early stage of your business, you’ll feel the crunch of using an outdated call center software sometime down the line.

The real problem of having to put up with a call center software that is still relying partly on clunky hardware and exorbitant additional charge for their international and vanity numbers would be felt the most when your business expands, team grows and you are faced with a fleet of calls everyday.

There will be more that is expected out of the hardware and in turn it’ll start wearing out, unable to deal with more calls and tasks. You will have to also spend more for your calls, buy more numbers and increase the frequency of your hardware maintenance schedules.

Keeping all this and much more in mind, exploring newer options even if they aren’t the common, familiar ones seems to be the best way forward. While on the lookout for such alternatives, we came across an intriguing call center software—Freshcaller which seemed to be a good option for a growing business that is looking for a cost-effective and scalable solution.

Call center softwareThis call center software is not just light on the pocket but also easy to understand, use and work with. It also comes with just the right amount of features—not too much or too little. Also being entirely functional on the cloud, Freshcaller saves you from the burden of having to spend on maintenance of clunky hardware.

Now, to have a clear idea of what works and what doesn’t in both RingCentral and Freshcaller call center softwares, let us look at their feature comparison. This comparison will help you understand why Freshcaller is a better RingCentral alternative.

Feature parity between RingCentral and Freshcaller

Features RingCentral Freshcaller
Multi-level IVR Yes Yes
Call recording Yes Yes
Caller ID Yes Yes
Call Forwarding Yes Yes
Live Dashboard Yes Yes
Business Hours Yes Yes
Call Barging Yes Yes
Call logs Yes Yes
Agent presence status Yes Yes
Role-based access Yes Yes

Points of difference between RingCentral and Freshcaller

Features RingCentral Freshcaller
International numbers with no extra charge No Yes
Vanity numbers with no extra charge No Yes
Unlimited agents allowed to trial the product No Yes
Smart Escalations No Yes
0$ plan No Yes
Call Masking No Yes
Zero external hardware No Yes

A major area of difference is the presence of a free plan in Freshcaller call center software thereby letting any business understand what it’s business needs and if it can do with the basic plan. Also given that they have a 14-day free trial, you can explore the product before opting to go for it.

Authored by:

atsApoorv Bhatnagar is a Digital marketer at Freshworks Inc. He generally writes about software that improve your marketing, sales or hiring process. You can also find Apoorv on Facebook and LinkedIn.